Managing Challenging Clients & Their Expectations

This three-hour workshop is for litigation staff and case managers. It is usually facilitated by Dr Mike Smith and runs throughout the year. It teaches participants ways to:

  • Communicate effectively with clients
  • Strategies to help clients manage their emotions during litigation
  • What to do when it’s not working and what to do next

See our ‘Upcoming Events’ page

Testimonials

“Very insightful and really well put together. So happy to have attended.”
Solicitor

“Very good understandable workshop with plenty of interaction- thank you.”
Case Manager

“Feel so much more confident after this workshop with managing client’s challenging behaviours.”
Solicitor